Consumer Protection Protocol

SHIPPING & RETURNS

01 Worldwide Shipping

Availability

We proudly ship our premium supplements, skincare, and BSR-1 Smart Rings across 20+ countries worldwide from our UK fulfillment hub.

Tracking

Full end-to-end tracking is available for all orders via your dashboard under "Order History."

Standard Products (Supplements/Skincare): Dispatch in 1–2 days. Delivery takes 2–4 business days (UK) | 10–21 business days (International).

BSR-1 Smart Ring (Pre-Orders): Two-stage shipping. The plastic sizing kit is dispatched immediately (ships in 2–4 days UK / 5–10 days international). The custom titanium ring is manufactured and shipped following size confirmation and the official product release date of July 1, 2026.

✨ 90-Day Supplement Guarantee

Your satisfaction is our absolute priority.

If for any reason you are not satisfied with your supplement or skincare purchase, you can return the unused portion or the **empty bottle** within 90 days of purchase for a 100% refund of the purchase price.

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💍 BSR-1 Smart Ring Policy

Pre-order flexibility & sizing protection.

Cancel your pre-order any time before custom ring dispatch for a 100% full refund.
Sizing kit is completely free and yours to keep (no need to return it).
30-day return window from the delivery date of your final custom ring.
Complimentary one-time size exchange (swap) within 30 days of receipt.

Configure BSR-1 →

🛡️ Statutory 14-Day Cooling-Off Right

Under the UK and European Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel any order (whether for physical health products or digital memberships) for any reason within 14 calendar days of receiving your physical goods or from the signup date of your digital membership.

This guarantees you a clear, legally compliant 14-day path to cancel or dispute an order directly with us without breaching any payment network rules or initiating chargebacks. Cancelling within this window guarantees a full refund of all payments received, including standard delivery charges, processed within 14 days of your notification.

Membership Refunds

Monthly Subscription

100% refundable up to **30 days** from the charge date, provided no member-only product discounts were utilized during that period.

Yearly Membership

100% refundable within 30 days; 50% refundable within 90 days. We believe in providing maximum flexibility for our committed members.

Returns Procedure

Authorization

Email [email protected] with your Order ID to receive your RMA number.

Packaging

Securely wrap your parcel with your name and RMA number clearly marked inside.

Shipment

Send to: Returns Dept, ProsperGene, 42 Platts Road, London EN3 5NA.