Privacy Policy

1. Introduction

NeatResearch Laboratories Limited trading as ProsperGene and prospergene.com ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Our registered company address is:
NeatResearch Laboratories Ltd
42 Platts Road
Enfield, London EN3 5NA
Company Registration No: GB-10062451

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier, and title.
• Contact Data: includes billing address, delivery address, email address and telephone numbers.
• Financial Data: includes payment card details (processed securely by our payment providers; we do not store full card numbers).
• Transaction Data: includes details about payments to and from you and other details of products you have purchased from us.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data: includes information about how you use our website, products and services.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., fulfilling an order).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

We do not sell your personal data to any third parties.

4. Health Information

Because we sell wellness and health-related products, you may occasionally choose to share health-related goals or feedback with us (e.g., leaving a review about how a product improved your well-being). Any such information provided is done so voluntarily. We treat this information with strict confidentiality and do not use it to make medical inferences or decisions.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

Email address: [email protected]
Postal address: NeatResearch Laboratories Ltd, 42 Platts Road, Enfield, London EN3 5NA.